Refund policy

We accept returns within 30 days of the date you receive your order.

To be eligible, items must be returned in their original condition, unused, unwashed, and with hangtags securely fastened, along with original packaging. Proof of purchase or your order number is required.

To initiate a return, please contact us at [email] with your order number or proof of purchase. Our team will respond within 5 business days with instructions on how and where to send your item. Please note that items returned without prior notice may not be accepted.

Return shipping costs are the responsibility of the customer. As we are unable to accept responsibility for items lost or undelivered before they reach us, we encourage you to use a trackable delivery method.

Once we receive and verify the returned item, and provided all return criteria are met, a refund will be issued for the purchase price of the item, excluding original shipping costs.

Damages and issues

Please inspect your order upon receipt and contact us immediately at [email] if you believe any item you receive is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Please notify us within 7 days of your purchase date to be eligible for an exchange.

We may ask you to provide reasonable assistance, including photographs of the item. If we ask you to return the item, we will make the necessary arrangements, and the costs of return will be borne by us. Items being returned as defective, damaged, or incorrect should be in their original purchase condition, that is, unworn, unwashed, unopened, unused, unmarked, with tags attached, and in original packaging.

Exceptions / non-returnable items

We do not accept returns, exchanges, and/or refunds for the following items: items purchased on or during any sale, gift cards, and limited edition items [expand further]. The sale of such items is final.

Custom or personalised products, such as special orders, are also non-returnable. Please get in touch if you have questions or concerns about a specific item.

Any purchase made using store credit issued pursuant to a refund is also final and cannot be returned or exchanged.

Exchanges
Items purchased at our online store may only be exchanged at our stores within 30 days from the date of purchase, with proof of purchase such as an order confirmation email. All exchanges are final, and any item exchanged cannot be returned or exchanged again.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at [email].